Privacy Policy
Introduction
This Privacy Policy explains how we collect, use, and protect your personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles (APPs).
Personal Information We Collect
Types of Information
We collect:
- Name and contact details
- Payment information
- Session notes and progress records
- Communication history
- Website usage data
- Any other information you provide to us
Collection Methods
Information is collected through:
- Direct submission via forms
- Website cookies and analytics
- Email communications
- Coaching sessions
Use and Disclosure of Information
We use your personal information for:
- Providing coaching services
- Processing payments
- Communicating about services
- Improving our services
- Meeting legal obligations
Data Security
We implement security measures to protect your personal information:
- Secure storage systems
- Access controls
- Regular security assessments
- Staff training on privacy obligations
- Secure disposal of unnecessary information
Data Breaches
In the event of a data breach that may cause serious harm, we will:
- Contain and assess the breach
- Notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required by the Notifiable Data Breaches scheme
- Take steps to prevent future breaches
Cross-border Data Transfers
If we transfer your personal information overseas:
- We will take reasonable steps to ensure overseas recipients comply with the APPs
- We remain accountable for how overseas recipients handle your information
- We will notify you of the countries where your data may be transferred
Your Rights
Under Australian privacy law, you have the right to:
- Access your personal information
- Request corrections to your information
- Make complaints about privacy breaches
- Opt-out of direct marketing communications
Changes to Privacy Policy
- We may update this policy periodically
- Changes will be posted on our website
- Make complaints about privacy breaches
- Continued use of services constitutes acceptance of changes
Contact Information
For privacy-related inquiries:
- Email: carol@strategicachievementcoaching.com.au
- Phone: 0407 410 610
- Address: PO Box 208 Menai Central NSW 2234.
- Office of the Australian Information Commissioner: www.oaic.gov.au (for complaints)
This document complies with Australian law, including the Privacy Act 1988, Australian Privacy Principles, and Australian Consumer Law.